How Pollen Works
For custom support packages
When seeking personalized support through Pollen, your journey begins with a simple information submission at Pollen.Care. Once received, you’ll be welcomed with a personal email containing a link to process the curation fee, which allows us to begin crafting your custom selection. Within two business days, you’ll receive a thoughtfully prepared estimate tailored to your specific needs. Upon your approval, we’ll send an invoice for the final payment. Once completed, your carefully selected books will be lovingly packaged and shipped via USPS, with tracking information provided to ensure peace of mind throughout the delivery process.
For pre-curated support packages
For families who already know which of our pre-designed kits speaks to their needs, the process is beautifully streamlined. Simply select your chosen kit from our catalog at Pollen.Care, complete your purchase including shipping, and we’ll handle the rest. Your books will be carefully packaged and shipped directly to you, with tracking information provided for your convenience.